SATURDAY, 20st JANUARY 2024

Paula Kennedy Garcia

Customer Experience Thought Leader, Innovator and Strategist

Customer experience thought leader, innovator and foresight strategist, Paula Kennedy Garcia has been at the forefront of conversations that shape the intersection of global brands and technology in the age of automation and Artificial Intelligence. Renown for her visionary thinking, Paula has earned multiple awards for her innovation and futurist leadership, fuelling growth and advancing customer and user experiences with the use of emerging technologies like AI, neuroscience, machine learning and language translation, as well as creating pioneering solutions for digital health and well-being, global online safety and the gig-economy, to name a few. A prolific Forbes Technology Council contributor, she champions the importance of human-centred design at the core of machine-driven transformative change.